Frequently asked questions.

Are your compounds for human use?

No. All material is supplied strictly for controlled laboratory research and is not intended for human or animal consumption, medical, cosmetic, or household applications.

What does the Certificate of Analysis include?

Lot number, HPLC purity percentage, mass-spectrometry identity confirmation, water content (Karl-Fischer), visual appearance, and release date.

Where do you ship from?

All orders dispatch from our EU warehouse via DHL Express. Delivery typically arrives within 1–5 business days across the EU.

Is shipping free?

Free DHL Express shipping on orders over €200. Below that threshold, a flat €18.90 shipping fee applies.

How quickly are orders dispatched?

Orders placed before 14:00 CET on business days are dispatched the same day. All other orders ship within 24 hours.

Do you ship outside the EU?

Yes, on a case-by-case basis. The buyer is responsible for any applicable customs duties and import documentation.

How should the compounds be stored?

Refrigerated (2–8 °C), protected from light. Standard shelf life is 24 months in unopened tamper-evident vials.

What payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay, Google Pay, and SEPA bank transfer (processed via Airwallex).

Can I return an opened vial?

Once the tamper-evident seal is broken, vials are no longer eligible for return. Unopened, sealed vials may be returned within 14 days under EU consumer law.

Who can purchase from Ætherion?

Buyers must be 21 years or older and confirm material will be used exclusively for lawful laboratory research within their institutional protocols.